1 of 3

Have a question?

FAQS

Where is my order confirmation?


This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at  info@modcraftt.com

When will my order arrive?


Our standard delivery time is 3–5 business days. During busy periods or special days (such as holidays or sales events), there may be slight delays. We appreciate your understanding and patience!

Can I track my order?


Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.


We ship with Evri, Royal Mail, and DPD to ensure reliable and fast delivery.



How do I return an item?


Please contact our customer service team via info@modcraftt.com. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.